Frequently Asked
Questions

If you can't find your answer, feel free to contact us. We will get back to you as soon as we can.

But bro, reading up on it here, will be quicker :)

Shipping
How much does shipping cost?

For our EU orders, we ship out of Germany.
Costs are based on your location:

  • Germany €4.99
  • EU €6.99
When will I get my order?

Shipping within the EU takes 4–7 days, depending on your location.

All orders are shipped tracked with DHL, and you'll receive a tracking number once your order is processed.

Returns
What is the return policy?

You can return items within 14 days of delivery.

  • Items must be unused, in original condition and packaging.
  • Return shipping is at your cost, unless the item is faulty or incorrect.
  • Once we receive and inspect the return, you’ll get a refund to your original payment method.
  • Exchanges are not possible. Please return and re-order.

To start a return, contact us via email, WhatsApp, or contact form with your order number.
Are any purchases final sale?

Yes, items marked as pre-order or part of a limited drop are often custom-made just for you.

These orders are final sale and cannot be cancelled, returned, or exchanged once production begins.

As per § 312g Abs. 2 Nr. 1 BGB, custom-made products are excluded from the legal right of withdrawal.

Please double-check sizing and product details before ordering.

Order Change & Cancelation:
Can I change or cancel my order?

Orders can only be cancelled before fulfillment starts. This window is short and not guaranteed.

We can’t make changes (like size, color, or address).

If you made a mistake, cancel (if still possible) and place a new order.

To request a cancellation, contact us immediately with your order number.
Canceling a final sale purchase

Final sale items (pre-orders and limited drops) are made-to-order just for you.

If you need to cancel, contact us immediately after ordering. We can only help before production begins.

This follows § 312g Abs. 2 Nr. 1 BGB, which excludes the right of withdrawal for custom-made products.